Customer Success/Support (Dutch Market)

Job description

Are you looking for a job with a perfect combination of business, technology and social impact? This could be your opportunity to positively impact the lives of millions around the world.

At SkinVision, every single day is an opportunity to make a difference. We are on a mission to saving the lives of 250,000 people in the next ten years by revolutionizing the way we care about our skin. Our technology allows users to take ownership of their health, recognizing signs of skin cancer from anywhere, at any time.

We are hiring a Customer Success Associate who will play an invaluable role in strengthening our relations with users and represent the voice of customers throughout the organization.

Requirements

The Customer Success Associate is responsible for pinpointing problems and opportunities by collecting and leveraging as much data as possible about the customer. You will receive information from our users and will offer the most appropriate assistance for every case. In this role, you will get a 360 degree view of our users' needs, which will give valuable insights on how to help our customer succeed.

Daily Drivers

  • Engage customers on a regular basis to build and maintain long-term relationships and address customer needs
  • Collect customer feedback for service improvement and product development
  • Reduce churn and drive customer engagement
  • Generate reports around activation, on-boarding and retention
  • Collaborate with internal departments on sales, marketing and product development to maintain the quality of our services
  • Personally follow up on high-risk cases to make sure these users make the decision to reach out to a doctor

What you will bring in

  • Minimum education: Bachelor or HBO degree
  • Business experience combined with a commercial mindset
  • Ability to work with a variety of technologies, customer service softwares and data tools
  • Excellent listening and communication skills
  • Proficiency of English and Dutch language both verbally and written. Knowledge of other languages is certainly a plus
  • A proactive attitude with an ability to learn from our customer’s feedback and efficiently resolve issues

Do you feel energised by our mission and would like to make a real impact in the world? We look forward to receiving your application.